Frequently Asked Questions
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How do I order online
Online Use Zoe Garner Glass online shop to buy Unique and one off glass and silver pieces. Simply add your items to the shopping cart, and when you are ready to pay you will be guided through the checkout process. Payments will be processed securely using PayPal. You do not need a PayPal account to pay this way. You can use any of the following cards to pay with PayPal: Visa, Visa Electron, MasterCard, Switch and Solo.
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By Post
By Post If you would like to pay by cheque, please contact me with the details of your order, and you can post a cheque as payment. Please note that orders will not be shipped until cheques have been cleared.
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At Shows
Shows Keep an eye on what fairs and shows I will be exhibiting at in the news section of Zoe Garner Glass, and come along to buy from me direct.
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Commission Me
If you would like me to design and make a one off piece of jewellery for your wedding, bridesmaids or any other special occassion please contact me and we can discuss your needs and ideas. I also design and make one off lighting, wall panels, sculpture and awards, so please feel free to contact me to discuss your ideas you can view some of this work in my gallery pages.
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Trade
Trade If you are interested in stocking Zoe Garner Glass please contact me for details i will be able to supply you with a selection of work that will compliment your existing display.
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Postage
Postage Free for all jewellery items inside the UK, however if you require next day delivery,special delivery or overseas delivery please contact me directly for costs. For postage on larger items please contact me.
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installation
Installation If you would like to order a wall panel or larger item please contact me for postage costs, also you can call me depending on the item for an installation quote if needed.
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When can i expect to receive my order?
As most pieces are made to order, please allow up to 4 weeks, and in some cases up to six weeks depending on the piece this will be stated near the item on my gallery pages. for the arrival of your UK purchases after payment has cleared, although most orders will arrive before then. If you would like your order for a certain day (eg. if it’s a birthday present) please contact me to see if it’s possible to get an early delivery. If a piece is in stock, it will usually be dispatched within 24 hours. If pieces are being delivered outside of the UK, please allow up to 4 weeks. I will notify you via email to let you know when your order has been shipped.
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What if my pieces aren’t suitable?
If you decide that your pieces are not suitable, you may return them* within 7 working days of their arrival for an exchange or refund. Please note that delivery costs cannot be refunded. Please contact me before returning any pieces. Any returned pieces must be in their original un-worn state.